FAQS

Shipping

Our shipping fee is a flat rate of $3.99 within the USA.  

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

Shipping usually takes 5 to 11 days within the USA, excluding fulfillment.

Return Policy

Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

Totegraphy, The Toteshop does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Please get in touch with us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse.  The withdrawal request will be evaluated to verify whether the product was used or destroyed, even partially. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. The supply of goods that are made to the consumer's specifications or are personalized;
2. Sealed goods unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons;

Therefore, Totegraphy, The Toteshop reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted by English, regardless of any translations made for any purpose.